Questions, answered.

We offer delivery and pickup across Austin and Central Texas starting at $75, based on distance from our location. Delivery windows are 8am–12pm, 12pm–4pm, and 4pm–8pm — tighter windows or deliveries outside those hours are available for an additional charge. Setup and breakdown are available and quoted separately — just ask when we confirm your order. If the renter is unavailable to receive the equipment at the scheduled delivery or pickup time, an additional delivery charge may apply.

We proudly serve Austin and nearby communities, including downtown Austin, South Austin, West Lake Hills, Cedar Park, Round Rock, Pflugerville, Lakeway, Dripping Springs, Buda, Kyle, Manor and surrounding Central Texas areas. Private residences, wedding venues, offices, parks — our delivery team handles them all.

Payment in full is required to reserve your rental equipment and your spot on the schedule. No equipment or delivery window is secured until payment is received.

Cancellations or order decreases of more than 25% follow a refund schedule based on proximity to the delivery date: More than 90 days before: no penalty. 90 to 31 days before: 25% of the cancelled amount is charged. 30 to 11 days before: 50% is charged. 10 days or less before: 100% is charged. Increases after the initial reservation cannot be guaranteed, and delivery-date changes are subject to availability.

We’ll always try to accommodate changes. Decreases follow the refund schedule above; increases and date changes are subject to availability and can’t be guaranteed — so reserve your best guess early and adjust as plans firm up.

The renter is responsible for all rented equipment — including missing items (regardless of cause, including theft), damage from improper use, exceeding rated capacity, deviation from manufacturer instructions, damage from self-pickup or drop-off, vandalism, or any violation of the rental agreement. Use of staples, nails, pins, tape, heat, glitter or glue on rental equipment without explicit permission from an Emerald employee is prohibited.

No — Emerald Event Rentals LLC does not provide permitting services. All responsibilities related to obtaining necessary permits for your event fall on the renter.

Yes. Our estimate builder uses our actual daily rental rates with standard delivery included. A team member follows up same-day to confirm details like surface type, site access and distance, then locks in your final quote — nothing is charged until you approve.